This episode wraps up the Client Experience Summer Series with a deep dive into in-destination management and post travel follow-up. Robin and Jennifer share strategies for setting healthy boundaries with clients while they're traveling, so you can deliver high-touch service without feeling glued to your phone. From crafting a powerful pre-travel email to offering in-destination communication as a premium service, you'll hear how to create a smooth client experience that doesn't sacrifice your sanity. They also talk through the best ways to gather feedback post-trip, including how to time your requests for testimonials and turn client praise into content that builds trust and attracts new business.

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Today we will cover:

(02:10) What to include in your final email
(05:45) Setting client expectations and communication
(10:10) Handling high-risk trips and pre-departure calls
(14:25) In-destination communication strategies
(22:45) When and how to offer premium services and upgrades
(28:40) Why the timing of your feedback request matters
(32:20) How to ask for a testimonial
(36:55) Ways to repurpose client feedback

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138. Client Experience Series: In-Destination Management & Post Travel Follow Up

TIQUE Talks: The Business Podcast for Travel Advisors