In this episode of HR Heretics, Kelli and Nolan sit down with Sarah Tilley, SVP of Global Talent at ServiceNow, to unpack how a $199B company is revolutionizing talent acquisition with AI. Sarah breaks down their two-speed transformation strategy—from optimizing basic recruiting processes to unlocking game-changing talent market intelligence that most companies can't even imagine yet.

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For coaching and advising inquire at https://kellidragovich.com/

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KEEP UP WITH SARAH, NOLAN + KELLI ON LINKEDIN

Sarah: https://www.linkedin.com/in/sarahtilley/

Nolan: https://www.linkedin.com/in/nolan-church/

Kelli: https://www.linkedin.com/in/kellidragovich/

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ServiceNow: https://www.servicenow.com/

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TIMESTAMPS:

(00:00) Intro

(01:09) What is ServiceNow?

(04:22) The Two-Speed AI Strategy

(13:08) Getting Started with AI Transformation

(20:11) The Self-Service Recruiting Era

(25:02) The Low Hire, Low Fire Market

(28:00) Tracking AI Adoption

(32:29) Quality of Hire Deep Dive

(35:43) The Future: Skills-Based Hiring

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

How ServiceNow Turned Talent Data Into Competitive Intelligence with Sarah Tilley

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies