Dr. Raj Chand, President at Inova Fair Oaks Hospital

In this Becker's Healthcare Podcast episode, Grace Lynn Keller interviews Dr. Raj Chand, President of Inova Fair Oaks Hospital, about workplace violence in healthcare. Dr. Chand shares a personal experience that shaped his focus on workplace safety and discusses Inova's strategic approach to addressing this issue. The conversation covers the connection between psychological safety and workplace violence, the scope of the problem in healthcare, and Inova's ecosystem of solutions, including a zero-harm philosophy, zero-tolerance policy, training and education, and engagement of physicians and APPs. Dr. Chand also details specific tools and supports implemented at Inova, such as the BROSET Scale, weapons detection technology, safe teams, the Workplace Violence Magnet Program, and the administrative discharge policy. He concludes by sharing leadership lessons learned and offering advice to other healthcare leaders facing similar challenges, emphasizing the importance of ongoing management, cultural shifts, and prioritizing team member safety as the foundation of patient safety.