In this interview, a tech lead and engineering manager at 11x discusses the company's AI-driven digital workers, Alice (an AI SDR) and Julian (an AI voice agent), and shares insights from their previous venture, Opkit, a voice AI solution for healthcare. The conversation explores the challenges and nuances of voice AI compared to text-based agents, delves into the architecture and decision-making behind using Langgraph for Alice, including the tradeoffs of hosted agent frameworks, and touches on the complexities of observability and evaluation in AI agent development, highlighting the balance between structure, performance, and the rapid evolution of AI models. The discussion also covers the potential for AI agents to automate production infrastructure and site reliability processes, and the current state of evals.
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