Epic Systems (MyChart)

Epic Systems, a quiet company in rural Wisconsin, is examined for its outsized role in US healthcare. The company's unusual business practices, including its lack of marketing, sales, and acquisitions, are highlighted, along with its unique campus designed to resemble the Land of Oz. The discussion traces Epic's origins from Judy Faulkner's early programming work to the creation of Chronicles, the single database at the core of Epic's suite of applications. The conversation also explores the evolution of health records, the impact of Medicare and Medicaid, and the pivotal Kaiser Permanente deal that propelled Epic to industry dominance. The podcast analyzes Epic's culture, its customer relationships, and the implications of the HITECH Act on the electronic medical record landscape.