Frontline managers have to support decisions they didn’t make, translate organizational goals into actions, identify meaningful opportunities for people to develop, remember to acknowledge successes, regulate their emotions, and resolve team conflicts. And they're usually 19-years-old.

This week on The Mindtools L&D Podcast, one of our favourite guests - JD Dillon - returns to the show to share insights from his upcoming book on the role of frontline managers. We discuss:

The pressures faced by frontline managers
How to help these managers feel confident in their roles
How AI chat bots and digital communities can help managers respond to daily challenges.

In ‘What I Learned This Week’, Anna discussed the impact of the climate crisis on education.

JD discussed the banana pose.

Ross shared how to spot a suspicious statistic, via More or Less.

For more from JD, check out his website frontlineplaybook.com, jdwroteabook.com, and axonify.com.

For more from us, including details of our upcoming app (soon!) visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

452 — Pity the frontline manager

The Mindtools L&D Podcast