Virtual Gorgias Connect 2025

This podcast episode centers around the future of e-commerce and conversational customer experiences using AI agents. Speaker 1 welcomes attendees to the Connect event and introduces Gorgias team members. The discussion highlights the transformation in customer experience, with AI enabling instant responses, order edits, and product recommendations. Success stories from brands like Dr. Browner's and Pepper are shared, showcasing significant cost savings, improved customer satisfaction, and revenue uplift through AI adoption. The speakers emphasize the shift towards conversational AI in shopping, where AI agents act as premium concierges, offering personalized assistance and driving sales through proactive engagement and tailored recommendations. The podcast further explores how AI can enhance marketing automation by creating two-way conversations with customers via chat, SMS, and email, and concludes with a Q&A session.