Ryan Meo has worked with hundreds of agencies and built thousands of websites over the years. About 10 years ago he started a company called Sitetology which turned into TheWebsiteProject.org and has been recently re-branded to ScaleSquad.com. They are a private label website services outsource solution for freelancers, small agencies, and even big agencies. They have helped more agencies than they can count go from trying to do everything on their own, to having a dependable, scalable, and affordable solution.

“The only way to scale a service-based business is by learning how to say ‘no’ appropriately.” - Ryan Meo

What you’ll learn about in this episode:

How Ryan started selling websites — even though he didn’t know how to build them
Taking a custom service like web design and making it scalable
Why you have to prevent scope creep by being firm with clients on what their deliverables are (or by moving them up to a higher package)
How Ryan is able to charge a low, flat rate for his websites and why he puts a lot of focus on what isn’t included in those packages
Why you shouldn’t turn away customers who can’t afford your bespoke services
Why agencies make a big mistake by talking too much in the initial call with a prospect
Building a strong relationship with an outsourced web-dev shop like Ryan’s
Why your project manager makes or breaks your agency
The importance of over-communication
How to mitigate unrealistic expectations
What the ideal agency looks like for Ryan

The Golden Nugget:

“The only way to scale a service-based business is by learning how to say ‘no’ appropriately.” – Ryan MeoCLICK TO TWEET

Ways to contact Ryan:

Website: scalesquad.com
Email: ryan@scalesquad.com

We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!

Episode 104: How to Scale Your Agency and Prevent Scope Creep, with Ryan Meo

Build a Better Agency Podcast