As your agency grows, your leadership team must grow alongside it. You’ll notice as your team gets bigger, the day-to-day operations become more complicated, and you might want to start taking a step back from certain tasks altogether.

That’s where a COO comes in to save the day. A successful, growing agency must have someone to handle day-to-day operations and implement systems and processes properly. And if you have the right person to take some tasks off your plate, that opens you up to focus on the parts of the business you’re most passionate about, like being a visionary.

This week, I’m talking with Carolyn Lodge about the signs and symptoms of when it’s time to grow your leadership team and hire a COO. We discuss how to identify the right person for the job, their roles and expectations, how to integrate them with the rest of your team to build trust, and what traits are most commonly needed in the COO position.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

leadership team

What You Will Learn in This Episode:

The clues that show it might be time to hire a COO
What size agency is too small to have a COO role
The skills and traits of a good COO
Implementing the founder’s or owner’s vision
Building trust within your leadership team as you bring on new team members
Ensuring your COO is a good culture fit for the job
How a COO changes the day-to-day of a CEO
Go-to questions to vet a potential COO

EP 411: Knowing when it’s time to bring a COO onto the leadership team with Carolyn Lodge

Build a Better Agency Podcast