Intuit’s evolution from DIY software to an AI-driven expert platform

In this episode of Magellan In The Know, Ryan Joyce, Portfolio Manager and Sector Head of Financials and Technology at Magellan, interviews Alex Balazs, the Chief Technology Officer of Intuit. Balazs discusses Intuit's transformation from a DIY financial software company to an AI-driven expert platform, emphasizing the company's long-term vision for AI and its impact on user experience. He highlights Intuit's early recognition of AI's importance, driven by both organic learnings and external inspiration, and how this strategy has enabled the company to provide "done-for-you" solutions. Balazs also addresses Intuit's approach to managing technology debt in the age of AI, focusing on durable investments and leveraging AI to drive efficiencies across various functions within the company, and the potential for future growth.