In this episode of The Multifamily Hangout, Steve F. Hallsey, a veteran of the multifamily industry, shares his insights on the current state and future trends of the industry. He emphasizes the importance of integrating technology with a personal touch to enhance the customer experience, predicting that 2025 and 2026 will be reset years for multifamily strategies. Hallsey discusses the potential impact of AI on leasing and maintenance jobs, highlighting the need for companies to adapt and leverage AI effectively while maintaining a focus on customer service. He also touches on the significance of strategy, execution, and hiring the right personnel, as well as the need for companies to understand and leverage their existing tech packages fully. The conversation explores the value of learning from other industries, such as hospitality, and the importance of creating a collaborative culture within multifamily companies.
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