Happyrobot automates complex supply chain communications through AI agents designed to handle thousands of simultaneous phone calls, emails, and text messages. By integrating directly with Transport Management Systems, the platform streamlines carrier sales and logistics coordination, addressing the industry's struggle with real-time channel management and costly retailer fines. Key innovations include a memory feature that allows agents to reference prior conversations and customizable workflows that enable AI to escalate negotiations to human managers via Slack or phone. A demonstration of the technology reveals an AI agent successfully negotiating freight rates, verifying equipment, and collecting driver information autonomously. Currently processing 200,000 calls monthly for 50 customers, the system demonstrates how specialized AI can bridge the gap between automated data retrieval and human-like negotiation in the freight brokerage sector.
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