How to Trust in Times of Uncertainty (w/ Rachel Botsman) | How to Be a Better Human, a TED Podcast

In this episode of "How to Be a Better Human," host Chris Duffy interviews Rachel Botsman, a trust expert from Oxford University, about the evolving nature of trust in the age of technology and AI. Botsman defines trust as "a confident relationship to the unknown" and discusses how we are increasingly trusting "whats" (algorithms, AI) rather than "whos" (people). They explore the complexities of AI's role in empathy, the shift from upward to sideways trust, and the resulting exhaustion from constantly filtering information. Botsman and Duffy also delve into personal trust, the importance of vulnerability and reciprocation, and how trust dynamics change in professional and personal relationships, emphasizing the need for consistency and clear expectations.