Today we’re joined by Dylan Ander, founder of heatmap.com, to talk attribution, LTV, CAC, creative testing, and what actually moves the needle in media buying performance.

We unpack why conversion rate alone isn’t the best indicator of success and what to look at instead, from holdout testing and CAC payback windows to 60-day LTV. Dylan shares his approach to attribution when platform data (especially from Meta) falls short, and how to build creative testing frameworks that truly help scale spend.

We also dive into the nuances of media buying across channels, how to interpret noisy performance data, and the signals that actually matter. Dylan breaks down how to use on-site surveys to gather clearer attribution insights - what to ask, how to ask it, and how to use the data. Plus, we get into pricing strategy: why many brands hesitate to raise prices, and how pricing impacts both conversion and LTV.

Finally, Dylan walks through an audit of Cody’s website using heatmap and revenue data, offering tactical, high-leverage feedback on what’s working, what’s not, and what to test next.

If you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show: https://forms.gle/1W7nKoNK5Zakm1Xv6

00:00 Meta Summit Takeaways

02:47 AI in Marketing Strategies

06:08 Introduction to Dylan Ender

09:04 Core Web Analytics Insights

11:55 Customer Feedback and CRO

15:13 The Importance of AOV and Conversion Rate

17:58 Revenue Per Session vs. Conversion Rate

20:50 Price Testing Strategies

39:41 Revenue Testing and Feedback

42:08 The Importance of Price Testing

43:36 Challenges in SaaS Pricing

44:57 Understanding Heat Maps and Analytics

52:58 Live Testing vs. Split Testing

56:20 The Role of Customer Feedback in Marketing

01:01:12 Understanding Funnel Metrics

01:08:53 Optimizing Navigation for Better User Experience

Episodes discussed in the show:Episode 1 - A Deep Dive into Attribution and Measurement Episode 27 - How We Set Goals, Attribution Limitations and KPIs for Growth?

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E064: Does Conversion Rate Matter? Dylan Ander on CRO Best Practices & Smarter Web Analytics

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