“ We've adopted pretty bad behaviors since the pandemic of over meeting and not caring about time and not setting our own boundaries, and we have this toxic productivity where we always have to be on. There's a sense of constant urgency that's manufactured, and there's also a lot of learned helplessness where you go in and just like, I'm just burned out and I'm gonna quiet quit. Instead of deciding, ‘Okay, how am I gonna play a role in my own wellbeing?’”

-Jennifer Moss

Award-winning journalist and workplace happiness expert, Jennifer Moss talks about how small business owners can build more resilient, engaged teams—even during times of stress and uncertainty.

In this interview, you’ll learn…

The 4-part framework that drives workplace happiness
Why certain personality types are more prone to burnout
Simple, low-cost strategies to boost morale & team cohesion

To learn more about Jennifer, click here.

Connect with her on LinkedIn.

Time Stamp

01:00 - Building workplace happiness
02:00 - Jennifer shares the personal story that sparked her research
03:30 - How personality traits are amplified in crisis
05:30 - The four-part framework for a healthy workplace
07:30 - Why most people don’t learn psychological fitness
09:00 - Traits that increase stress risk
11:30 - How personality types need different support to thrive
13:30 - Why self-awareness is critical for leaders
15:30 - How to recognize signs of burnout
18:30 - Managers often mistake stress for underperformance
21:30 - Why empathy & human connection are essential skills
24:30 - Return-to-office mandates often reduce productivity
27:30 - Actionable tips
29:30 - Preview of Part 2

This episode is brought to you by our great friends at Succession Security!

What if you couldn’t work tomorrow? Who would step in to manage your clients and keep your income flowing?

That’s where Succession Security comes in. Think of it as ‘insurance’ that pays out in labor.

If an unexpected emergency strikes—whether it’s an illness, accident, or even a family crisis—Succession Security ensures your business keeps running. They step in to manage operations, communicate with clients, and protect everything you’ve built.

Learn more and start your business continuity plan today at successionsecurity.com.

EP478: Jennifer Moss - How To Build A Happier Workplace - Part 1

The Successful Bookkeeper Podcast