What does it really take to build a high-performing team in the travel industry? Sarah Fazendin, founder of Videre Travel, spills it all. From solo advisor to visionary team leader, she shares the exact strategies that helped her scale with intention without sacrificing quality or cohesion. In this episode, you’ll learn how Sarah sets clear expectations, builds a strong company culture, and hires for more than just experience. She breaks down her onboarding process, her approach to outsourcing backend tasks, and how she keeps her team focused on what they do best: creating unforgettable travel experiences. You’ll also hear how she transitioned her advisors under one brand, fosters camaraderie, and screens for the right fit as she continues to grow. It’s an honest, behind-the-scenes look at building a team that’s aligned, empowered, and built to last!

Connect with Sarah Fazendin:

Sarah founded Videre Travel in 2015 with a bold vision: to transform travel into a collection of life's most extraordinary moments. Today, she leads a powerhouse team of luxury travel specialists and a global network of elite partners, all dedicated to crafting seamless, one-of-a-kind journeys for discerning travelers. Before launching Videre Travel, Sarah spent nearly two decades at the forefront of luxury travel—curating high-end African safaris, collaborating with the continent’s top camps and lodges, and pioneering groundbreaking wildlife experiences that redefined the meaning of luxury adventure. Her expertise has earned her regular features in leading international media, including NPR's Marketplace and Bloomberg. Since 2020, she has been recognized annually as a Top Travel Specialist by Condé Nast Traveler, a testament to her influence in the world of luxury travel.

Today we will cover:

(02:15) Sarah’s journey from solo advisor to team leader
(06:50) Hiring during the pandemic: why experience mattered
(10:40) What Sarah looks for when hiring new team members
(16:00) Hiring independent contractors vs. W2 employees
(24:05) Identifying red flags in interviews
(29:25) How Sarah fosters a strong, unified company culture
(34:05) Outsourcing backend tasks; onboarding processes
(47:45) Shifting your focus from clients to your team

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132. Organically Growing A Team Of Advisors with Sarah Fazendin

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