How to speak up — even when you don’t want to | Sarah Crawford-Bohl

This TED Business podcast episode features Sarah Crawford-Bohl discussing the importance of speaking up in difficult conversations, drawing on lessons from her mother, an intensive care nurse. She introduces the concept of using a moral compass, represented by the acronym "North, South, East, West," to guide courageous conversations. North stands for North Star, guiding one to do the right thing; South represents Support, emphasizing kindness; East signifies Empathy, creating a safe space; and West means Wonder, encouraging curiosity and understanding. Modupe Akinola then reflects on Sarah's advice and shares Adam Galinsky's "QORC" acronym (Quick, Open, Responsibility, Commit) for effectively apologizing and taking accountability. The episode emphasizes that difficult conversations can be transformational with the right approach.