In this episode of the Success Story podcast, host Scott Clary interviews Chris Voss, a former FBI hostage negotiator, about negotiation tactics, business, empathy, and AI. Voss promotes his upcoming two-day Negotiation Mastery Summit in Louisville, Kentucky, highlighting the importance of immersive learning. They discuss how AI impacts negotiation, the significance of emotional intelligence, and common mistakes people make in negotiations based on their conflict type (assertive, accommodator, or analyst). Voss emphasizes the importance of tactical empathy, listening, and understanding the other party's perspective, and he differentiates between genuine collaboration and manipulative tactics. He advises against negotiating with narcissists and stresses the importance of identifying core values and setting boundaries in negotiations.
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