HIGHLIGHTS: Judy Marks - CEO of Otis

In this interview, Nicolai Tangen, CEO of the Norwegian Sovereign Wealth Fund, speaks with Judy Marks, the CEO and president of Otis, a lifts and elevator company. They discuss various aspects of Otis, including the importance of ride quality and passenger experience in elevators, iconic buildings that feature Otis elevators, and the company's commitment to service, particularly in Japan, where a high standard of customer care is expected. Judy Marks emphasizes the significance of Otis's mechanics and their role in the company's success, as well as the challenges and lessons learned from spinning off from United Technologies during the COVID-19 pandemic. She also highlights the importance of optimism and focusing on both successes and challenges as a leader.