In this podcast episode, the host interviews Issam Laradji and Anitha Raghavan about the origin and productization of InsightBench, an AI tool developed at ServiceNow. Issam, a research scientist, discusses the need for a benchmark to evaluate the quality of AI-generated insights, leading to the creation of InsightBench, which uses AI to assess the depth and actionability of insights. Anitha, from product management, explains how they collaborated with the research team to ensure the insights are meaningful and accurate for users in complex data environments like healthcare and telecom. The conversation explores use cases, the evolution from natural language coding to deeper AI-driven analytics, and the development of AgentPoirot, an AI agent designed to uncover hidden stories in business data. They discuss the future of analytics, focusing on "agentic data analytics," where AI agents can access and synthesize information from multiple sources to provide comprehensive insights.
