In this episode, we get into a few different areas we've been working through recently, from campaign performance to org structure to how we’re using AI in our day-to-day. We dig into how recent promotions performed across our DTC brands, including Mother's Day and Memorial Day campaigns, and share what we’ve seen work (and not work) when it comes to bundling, gift-with-purchase offers, and mystery boxes.

We also talk through how ecommerce teams are structured inside the brands we work with, including where things can break down between marketing, web, and product.

Finally, we get into how AI is being used practically in our workflows, from tools like ChatGPT and ElevenLabs to how we’re using HeyGen for localization - what’s been useful, what still requires human oversight, and where we’re seeing opportunity.

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00:00 Introduction

03:13 Leveraging AI in Marketing

06:06 Campaign Strategies and Branding

08:56 Sales Performance Insights

11:45 Innovative Promotions and Offers

15:00 Structuring E-Commerce Teams

17:52 Future Planning and Product Roadmaps

40:39 E-commerce Operations and Team Structure

44:16 Maximizing Post-Purchase Profitability

46:18 AI Integration in E-commerce Workflows

54:01 AI's Impact on Customer Experience and Operations

01:00:00 Leveraging AI for Marketing and Data Analysis

01:15:24 Testing and Insights in E-commerce Strategies

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E61: Quick Hits – Campaign Wins, Team Structure & AI Tools We’re Testing

Marketing Operators