In this episode of a podcast, AJ and Johnny interview Professor Christian van Nieuwerburgh and Dr. Robert Biswas-Diener, authors of "Radical Listening: The Art of True Connection," about the principles and skills of radical listening. They discuss how radical listening builds upon active listening by focusing on the listener's intention and genuine interest in the speaker, emphasizing connection, validation, and appreciation. The guests outline six motivation dials to visualize intentions in different scenarios, such as delivering tough feedback, and stress the importance of authenticity, intellectual humility, quieting internal self-talk, and accepting different viewpoints. They also address common pitfalls like half-listening and overrating one's listening abilities, and offer practical advice for improving listening skills, including self-reflection through video recording and focusing on emotional cues.
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