How to Resolve Team Conflict

In this episode of HBR On Leadership, Amy Gallo, a workplace dynamics expert, joins hosts Amy Bernstein and Kelsey Alpaio of Women at Work to discuss managing conflict in the workplace. The discussion covers different types of conflict, such as process, task, status, and relationship conflicts, and strategies for navigating them effectively. The hosts explore the tendencies of conflict avoiders versus conflict seekers, emphasizing the importance of understanding one's default response to conflict and choosing the best approach for each situation. They also delve into specific scenarios, including managing direct reports, dealing with age or gender bias, handling conflicts between team members, and navigating conflicting interests between a manager, their boss, and their direct reports, providing actionable advice for new managers to foster respectful and equitable work environments.