In this episode of the AI-volution podcast, host Adriana O'Kain interviews Alex Zea from Mercer about digital transformation, focusing on the evolving role of AI and how organizations can adapt. Alex discusses her work in HR technology and data, emphasizing the importance of mindset, people, and process alongside technology. She introduces the concept of "transformation as a service," a flexible and continuous approach to meet changing client needs, leveraging AI and agile "transformation sprints" for quicker value delivery. The conversation explores how Mercer uses AI, particularly its LEN-AI capability, to enhance consulting services and internal processes. Alex also touches on the future of HR, hinting at a more networked and agile model, and shares a personal anecdote about using AI for making informed decisions about her children's education.
