Want to grow and scale your plumbing business with proven strategies for sales, operations, and fulfillment? In this episode of Owned and Operated, we break down exactly how to build a successful plumbing company—from optimizing pricing structures and boosting conversion rates to training teams and improving customer experience. Hosts John Wilson and Jack Carr share their real-world experiences growing a profitable plumbing business, revealing hard-won lessons and key tactics that drive sustainable growth in the home service industry.

Whether you’re a plumbing business owner, contractor, or service entrepreneur, this episode is your go-to guide for mastering plumbing sales, improving operational efficiency, and setting up systems for long-term success. We cover essential topics like lead generation, sales funnels, service fulfillment, and the importance of dedicated sales and installation roles. Plus, we take you behind the scenes of our own journey—building a professional studio and reflecting on the realities of growing both a service business and a brand.

🚨 In This Episode, We Cover:

🔹 The core pillars of growth: leads, sales, and fulfillment
🔹 How to tighten your pricing structure and boost profitability
🔹 Strategies for training teams to increase efficiency and service quality
🔹 Why dedicated sales and installation roles drive better performance
🔹 Operational gaps to watch for—and how to close them fast
🔹 The personal side of building a business and a podcast studio
‍

💼 Shoutout to Avoca AI!
Avoca AI is helping us level up call center training and tech performance. They analyze calls, provide targeted coaching, and help drive better results across the board.
🔗 Book a demo!

💼 Shoutout to Quick Staffers LLC

Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

🔥 Get $1,000 off your first placement here

🎙️ Episode Hosts:
🗣️ John Wilson – [x.com/wilsoncompanies]
🗣️ Jack Carr - [x.com/thehvacjack]

📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for weekly content on scaling home service businesses, marketing tactics, operations, and more!

‍

Send Us Mail!

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

#193 The Truth Behind Scaling a Successful Plumbing Business

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast