This episode explores the successful pivot of Preston Zly, a luxury women's footwear brand, from primarily brick-and-mortar sales to a predominantly online business model. Against the backdrop of the COVID-19 pandemic and leveraging business support initiatives, the company shifted from 80% retail to 80% online sales. More significantly, Preston Zly adopted a pre-order model, significantly reducing inventory costs and allowing for more agile production based on actual customer demand; for instance, a surprisingly popular yellow shoe with a graphite sole exceeded initial production estimates. As the discussion pivoted to customer service, the importance of building trust through personalized communication (primarily text-based) and a "perfect fit guarantee" was highlighted. The episode concludes with practical advice for businesses considering a similar transition, emphasizing the crucial role of a robust email list and strategic marketing, including the unexpected effectiveness of boosted Instagram posts. This exemplifies how a small business can adapt to changing market conditions and leverage digital tools for growth while maintaining a personal touch.
