Empathy is a leadership skill and an essential cultural practice that matters more today than ever before.

Rob Volpe is an astute observer of life and a master storyteller who brings empathy and compassion to the human experience. As CEO of Ignite 360, he leads a team of insights, strategy, and creative professionals serving the world’s leading brands across a range of industries. He is the author of the Silver Benjamin Franklin award winning book, Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time, recognized by the independent publishing industry as one of the Best Self Help books of 2022.

You don’t have to look very far to see that there is an empathy crisis in our world today. There is a diminished ability to understand and communicate with other people, and it is limiting opportunities for meaningful connection. Rob’s focus is on the how-to of empathy. Once you see that there is a problem what can you actually do about it?

Understanding other people starts with listening. The more we can sit back, ask questions and truly learn about others, the more empathy we will feel for their experiences. Start by taking a ‘curious breath’, which gives you the opportunity to change your perspective and your approach.

Rob’s new book is filled with examples of practicing empathy. He highlights interactions about cats, chips, sex, and travel. Each example showcases the power of asking questions and showing empathy in the interactions that we have with people who are like us, and, more importantly, the people that are nothing like us at all.

In every aspect of life, from your personal interactions to growing your business, empathy is the key component to improved communication and ultimate success.

Interview Links:

Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time

Resources:

20,000 Scaleups

Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.)

Bill on YouTube

Recruiter.com Short List (use code scaleup)

Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.

Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne’s original best-selling business book, Mastering the Rockefeller Habits.

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Empathy — Tell Me More About That with Robert Volpe

Scaling Up Business with Bill Gallagher