In this podcast episode, Dr. Jonathan H. Westover talks with Katie Mares about resilience building and women’s empowerment.

As a brand experience expert, TED talk speaker, and #1 Best Selling Author of CustomHER Experience, Katie Mares (linkedin.com/in/katie-mares-ctdp-mcatd-cpsa) knows firsthand the challenges organizations encounter as they strive to design a sustainable and effective CX program tailored for the female consumer. Katie brings to a unique blend of experience, combining her expertise in customer experience, resilience building, and women’s empowerment. Using her experiences as a Chief Inspiration Officer, building company infrastructure, and designing customer experience programs, she is now a leading voice for positive, actionable change in the organizations with which she partners. As a highly sought-after speaker, Katie has inspired audiences around the world to think differently about the female consumer, customer experience, and leadership. She has worked with globally recognized brands, including Volvo, Honda, Celebrity Cruises, and Canada Post.

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Check out Dr. Westover's book, ⁠'Bluer than Indigo' Leadership⁠.

Check out Dr. Westover's book, ⁠The Alchemy of Truly Remarkable Leadership⁠.

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Each HCI Podcast episode (Program, ID No. 655967) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Each HCI Podcast episode (Program ID: 24-DP529) has been approved for 0.50 HR (General) SHRM Professional Development Credits (PDCs) for SHRM-CP and SHRM-SCPHR recertification through SHRM, as part of the knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).

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Special Episode - Resilience Building and Women’s Empowerment, with Katie Mares

Human Capital Leadership