In this episode of Business Analysis Live, SusanMoore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, whileyour human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.

Whether you're new to interviewing or a seasoned BA, thisconversation will shift how you approach interviews in an AI-augmented world.

🎙️Episode Highlights

What makes an effective stakeholder interview
The role of empathy, curiosity, and trust
The “Empathy, Appreciation, and Demand”communication stack
How to use AI as a research and analysisassistant
Prompt engineering as a business analysis skill
Transcribing and mining interview data with AI
Using AI to generate user stories and test cases
The human edge in interpreting emotions and bodylanguage
Practicing interview skills using AI
The importance of stakeholder rapport andreciprocity

🔗 Resources

Connect with Pamela on LinkedIn

Meet Pamela at an upcoming event!

Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.

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The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

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AI and Human Skills For Better Interviews

Business Analysis Live!