SaaStr 797: GTM in 2025: How It's Changed, How It's Changing, and What Hasn't Changed (Yet) with Jason Lemkin and Sam Blond | The Official SaaStr Podcast: SaaS | Founders | Investors | Podwise
This episode explores the impact of AI on go-to-market strategies in the SaaS industry. Against the backdrop of AI's rapid advancement, the discussion centers on whether AI has truly disrupted sales and demand generation, with the hosts presenting contrasting viewpoints. More significantly, the conversation delves into the potential of AI to enhance sales efficiency, focusing on the emergence of the "MEC-AE" (AI-powered sales assistant) that could equip Account Executives with comprehensive information and insights. For instance, the hosts discuss a company that saw a 3x increase in conversion rates when in-person meetings were involved, highlighting the enduring value of human interaction in sales. However, the discussion also acknowledges the limitations of current AI tools, noting that while they may improve administrative tasks, they haven't yet dramatically increased overall sales productivity. In contrast, the hosts explore the potential of AI to transform customer service and support, blurring the lines between sales, support, and marketing. What this means for the future of SaaS sales is a shift towards AI-powered tools that augment human capabilities, rather than completely replacing them, leading to a more efficient and effective sales process.
