Become an Agentforce Company | Salesforce | Salesforce

This podcast focuses on Salesforce's AgentForce, an AI-powered platform designed to augment human workforces. The discussion begins with an overview of AgentForce's capabilities and Salesforce's company values, then features interviews with users (U.S. Army, RBC Wealth Management, Fisher & Paykel, Vivint, Big Brothers Big Sisters of America) showcasing its applications across various sectors. The presenters demonstrate AgentForce's functionality through live demos, highlighting its ability to automate tasks, personalize customer interactions, and provide proactive service. The podcast concludes by encouraging listeners to explore AgentForce through Salesforce's developer edition and Trailhead platform. A key takeaway is that AgentForce aims to integrate AI seamlessly with human workflows, rather than replacing human employees.

Outlines

Sign in to continue reading, translating and more.

Continue

Become an Agentforce Company | Salesforce

Salesforce

Introduction: The Power of "What If?" and AgentForce

Salesforce's Values and Achievements

Human Capital and the U.S. Army's Command Assessment Program

Addressing Workforce Overwhelm with AgentForce

AgentForce Case Studies: RBC Wealth Management and Remarkable

AgentForce: The Digital Labor Platform

AgentForce Capabilities and Fisher & Paykel Case Study

Data Cloud and AgentForce Integration: Powering AI with Data

Proactive Customer Service with Vivint and AgentForce

AgentForce Across the Customer 360 and Big Brothers Big Sisters Case Study

Become an Agentforce Company | Salesforce

Salesforce

00:07Introduction: The Power of "What If?" and AgentForce

Introduction: The Power of "What If?" and AgentForce

02:01Salesforce's Values and Achievements

Salesforce's Values and Achievements

06:46Human Capital and the U.S. Army's Command Assessment Program

Human Capital and the U.S. Army's Command Assessment Program

11:54Addressing Workforce Overwhelm with AgentForce

Addressing Workforce Overwhelm with AgentForce

18:09AgentForce Case Studies: RBC Wealth Management and Remarkable

AgentForce Case Studies: RBC Wealth Management and Remarkable

20:50AgentForce: The Digital Labor Platform

AgentForce: The Digital Labor Platform

24:31AgentForce Capabilities and Fisher & Paykel Case Study

AgentForce Capabilities and Fisher & Paykel Case Study

38:02Data Cloud and AgentForce Integration: Powering AI with Data

Data Cloud and AgentForce Integration: Powering AI with Data

43:29Proactive Customer Service with Vivint and AgentForce

Proactive Customer Service with Vivint and AgentForce

48:46AgentForce Across the Customer 360 and Big Brothers Big Sisters Case Study

AgentForce Across the Customer 360 and Big Brothers Big Sisters Case Study