This podcast interviews Tyson Chen, CEO of Avoca, an AI-powered call center platform for home services businesses. The discussion covers Avoca's two main products: Coach (AI-driven CSR training) and Responder (AI call handling and booking). Avoca boasts significant improvements in booking rates (from 43% to the low 90s in one case) and reduced call center staffing needs. The interview also explores the competitive landscape of AI in home services, new features like AI outbound calling for happy calls and promotions, and the onboarding process for new Avoca clients. The overall message highlights the potential for significant cost savings and revenue increases through AI adoption in call centers.
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