Tiffany Gonzalez, a seasoned RevOps leader with experience at AWS, Coupang, and other high-growth companies, joins the podcast to discuss how businesses can identify and leverage revenue moments that matter. These key moments act as leading indicators of retention and long-term growth, helping organizations align their go-to-market strategy, sales process, and customer success efforts to maximize revenue impact.

We cover:

What revenue moments that matter are and why they are critical to retention
How to identify and validate these moments using qualitative and quantitative methods
Real-world examples of companies successfully leveraging key moments for growth
The role of RevOps in operationalizing revenue moments across sales, marketing, and CS
Best practices for using these insights to drive predictable, scalable revenue growth

Tiffany Gonzalez on LinkedIn: https://www.linkedin.com/in/tiffanygonzalez42/

Free RevOps resources: https://www.getweflow.com/revops

Janis on LinkedIn: https://www.linkedin.com/in/janiszech

Phillip on LinkedIn: https://www.linkedin.com/in/philippstelzer

Weflow: https://www.getweflow.com

Chapters:

(00:00:00) Introduction

(00:02:22) Tiffany’s Background and RevOps Journey

(00:06:45) Defining Revenue Moments That Matter

(00:12:10) How to Identify Leading Indicators of Retention

(00:18:36) Real-World Examples of Successful Revenue Moments

(00:24:50) The Role of RevOps in Operationalizing Growth Triggers

(00:30:15) Aligning Sales, Marketing, and CS Around Key Metrics

(00:37:02) Best Practices for Scaling Revenue Impact

(00:41:05) Final Thoughts and Book Recommendations

#69 Driving growth by leveraging “Revenue Moments” - with Tiffany Gonzales, Head of Growth & Revenue Operations at Microsoft

RevOps Lab