*Episode Guest*

Paul Hamilton, CEO & Founder of Halo, meets with Jack Parsons, UK's Chief Youth Officer. Paul Hamilton is the Founder & CEO of Halo Service Solutions, the UK’s fastest-growing software company, based in Stowmarket, Suffolk. With a passion for innovation and a vision to transform workplace culture, Paul has pioneered The Halo Way—a groundbreaking approach that eliminates traditional hierarchies, promotes democratic work practices, empowers self-managing teams, and prioritises both customer demand and employee happiness.

Under Paul’s leadership, Halo has evolved from a bedroom start-up into a global leader in service management software, becoming the world’s first purebred unicorn. A champion of sustainable growth, Paul has written into contracts that Halo remains privately owned—an uncommon approach in the industry—allowing the company to innovate freely and remain true to its values.

Paul inspires others to think differently about leadership, culture, and success and is dedicated to not only changing the world of work, but changing the way the world works. *Episode Timestamps* *Episode Partner*

Founded in 1994, with two decades of purely organic, product-led growth, Halo is just a step away from being the world's first purebred unicorn.

With a steady 100% yearly growth and a commitment to refrain from any mergers, acquisitions, or private equity deals on a rolling 10-year period, we are on track to become the world's first fully bootstrapped billion-dollar business.

Halo Service Solutions provides service desk software that can be installed on premise or in the cloud. With built-in ITIL best practices, Halo Service Solutions is relied upon in over 40 countries to provide a platform, not only for IT teams, but for use across multiple departments. Organisations can scale their IT support with confidence, knowing that Halo Service Solutions has 20+ years of experience and is trusted by multiple FTSE 100 companies.

*Disclaimer* The content provided on My Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and My Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Paul Hamilton, Founder and CEO of Halo: How I Built a £1 Billion Business

My Duvet Flip by Jack Parsons