“Nowadays I fire people. I fired one client last month. They didn’t even make it two months in. But the way they talked to my staff and scope creep and demanding a lot of things that we never agreed to, I let them go within a month and a half. Where before I would suffer those clients for a year.”
-Tyler Otto

It is natural when starting a business to want to take any clients, no matter how much they demand of us, or how badly they might treat us. We want to be grateful for something because it is better than nothing.

But we don’t have to get stuck in this mindset once our work starts to speak for itself. We can increase our price, and remove negatively impacting clients and employees, without feeling guilty or disloyal.

The goal for our business is growth and hanging on to things that just aren’t working, isn’t going to help us grow.

Tyler Otto, President and Owner of Specialty Bookkeeping and Tax, is this episode’s featured guest. He has spent his career building systems for business success. In this episode, Tyler and Michael explore learning from past mistakes, getting your people and systems right, and why building strong workplace culture matters.

If you aren’t sure how to say no to difficult clients, want to hire a strong team, or just develop your company’s culture, then this is the episode to get you thinking about what the future could look like when you embrace your growth.

During this interview, you'll learn...

The value of getting it wrong so you know how to get it right
How to roll with the punches
The importance of building a strong work culture

To find out more about Tyler, click here.

Connect with Tyler on LinkedIn.

You can listen to the UNAccountable Podcast at this link.

Time Stamps

01:36 - Tyler discusses his career journey
03:05 - Positioning yourself for success
05:16 - Getting it wrong, to get it right
08:36 - Managing problem clients
11:32 - Pricing for your value
16:36 - Rolling with the punches
18:55 - Future thinking
21:43 - Building a strong work culture
27:12 - Setting the rules & sticking to them

EP428: Tyler Otto - How Saying No Will Help You Grow

The Successful Bookkeeper Podcast