This Revenue Leadership Podcast episode interviews Nate Follen, Head of Business Systems Operations at Ramp, about building and scaling business systems at a rapidly growing company. The conversation covers strategies for managing shifting priorities, building lean, high-powered teams aligned to specific business functions, and leveraging AI for increased efficiency. Follen highlights the importance of stakeholder empathy, using tools like Momentum to automate tasks and improve data quality, and a "build vs. buy" approach guided by ROI and team needs. Specific examples include using AI to generate KG buyer alerts and build playbooks for sales teams. Listeners gain insights into practical strategies for optimizing revenue operations in high-growth environments.
