This podcast episode interviews Katelyn Bourgoin, a marketer and newsletter author ("Why We Buy"), focusing on her journey from startup failure to building a successful newsletter and online course ("Wallet Opening Words"). The conversation covers her approach to authenticity in online marketing, the importance of customer research (emphasizing the need to understand customer needs and jobs-to-be-done), and the role of behavioral science in copywriting and audience building. Bourgoin stresses the importance of "message market fit" before product market fit, advocating for iterative messaging and understanding customer context. Listeners gain practical advice on conducting effective customer research, crafting persuasive copy, and building a personal brand for long-term business success.
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