“We always want the risk. We just have to put a price on it.” - John Langowski

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Most people think paperwork when they hear the word ‘insurance.’

From filling out applications to filing claims, it seems that every touchpoint of the insurance-based customer journey is filled with paper and pen, PDFs to fill out, and signatures to sign.

But the insuretech companies of today are shifting this idea.

On today’s episode of FNO: InsureTech, we are joined by John Langowski—the Chief Claims Officer and EVP of Swyfft. Swyfft is disrupting the homeowners insurance industry by using big data and analytics to make buying insurance as easy as typing in your address.

Tune in to this episode to hear John’s insights, so you can learn how your company can integrate technology into their equation.

“Technology is a double-edged sword. It solves problems and it creates problems.” - John Langowski

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The FNO: Tips

The data automation in technology-driven solutions allows the user to transcend traditional model speeds
Entry-level insurance adjuster jobs provide perks and a work-on-your-own schedule lifestyle
Stay away from Florida-based insurance businesses, as the laws are much harsher
The majority of people will never file a claim on their insurance policy
Understand the heightened emotion of a claim when setting up businesses around it
In claims—time, transparency, and knowledge of outcome are most important
The average age for a claims professional is 46 years old, 25-30% retiring in the next 18 months
Bigger carriers may provide more transactions but understand there are compromises involved
With the rise of Alexa and Siri—look at GEICO still using “save 15 minutes” as evidence for bigger companies not evolving

Fourseventy Claim Management

www.470claims.com

Ep 12 - John Langowski, Chief Claims Officer, Swyfft

FNO: InsureTech