“What’s really driving the change at our company is virtualization.” - John Hall

(click to tweet)

Technology, technology, technology.

It seems that everywhere you turn—someone in the insurance industry is talking about the power of technology. But at the end of the day—a claim is a loss, and losses are emotional things.

And no matter how you look at it—people are better at handling at emotions than robot.

That’s why on today’s episode of FNO: InsureTech, we are gathering for a roundtable discussion at the PLRB conference.

The featured speakers are:

Dan Moore, QBE North America
Scott Sprague, Westfield Insurance
Pat Sinnard, Great American Insurance
Jill Thomas, National General Insurance
John Hall, Worley/ASI
Mick Zondory, Kemper Preferred
Bo Helms, Shelter insurance
Matt D. Fatheree, Fourseventy Claims

Tune in to this episode to hear the group’s insights as they span from managing employee expectations to the future of insurance technology.

“I think the days of breaking out the tape measure on every roof claim you have are over.” - Bo Helms

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The FNO: Tips

Today, now more than ever, recruiting college graduates to the insurance
Technology’s best fit in the claims process is getting the claim into the system
In addition to getting data faster, insuretech technologies are engaging the customer in never-before-seen ways
Accuracy of information is most important in the FNOL part of the process
Taking accurate photographs of damage is not an intuitive process
Lenders are much more risk-averse than the consumer
It’s usually not the first person to invent the technology that fits it into the market perfectly
Hover’s initial contracts were with the military, then pivoted to insurance
Technology doesn’t make money until there’s standardization

Fourseventy Claim Management

www.470claims.com

Ep 19 - PLRB Executive Panel: “Claims 2024”

FNO: InsureTech