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In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping IT operations. With a vision for zero-incident environments, John shares strategies to move from reactive problem-solving to proactive prevention, helping IT teams reduce downtime and improve user satisfaction.

Here’s a sneak peek:

1. Why zero incidents should be every IT team’s goal.

2. The role of telemetry and automation in proactive IT operations.

3. How redefining SLAs can drive a preventative mindset.

4. The challenge of measuring h

95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

Ticket Volume - IT Podcast