RIP to RPA: How AI Makes Operations Work

This interview podcast discusses the evolution of Robotic Process Automation (RPA) and the rise of Intelligent Automation powered by AI. The conversation begins by defining RPA and its limitations, highlighting its inability to handle unstructured data and messy workflows. The hosts then explore Intelligent Automation, showcasing how AI, particularly Large Language Models (LLMs), can overcome these limitations, using the example of Tenor, a company automating healthcare referral management. The discussion further explores two paths for startups in this space: horizontal AI enablers (e.g., data extraction tools) and vertical automation solutions focused on specific industries. The podcast concludes by emphasizing the vast untapped market opportunity for intelligent automation, exceeding the potential of traditional RPA, and encouraging listeners to consider building solutions for previously unautomatable tasks.