We’ve all been there, and watched it happen from afar.

Something happens, and the temperature starts to rise. Tempers flare, and the situation becomes heated. These moments can reveal sides of us we’re not particularly proud of.

How should we respond when life gets tense and others lack empathy or communicate in passive-aggressive ways? What actions can we take to navigate these difficult interactions without making things worse?

To move forward, we must find a way to counter our adrenaline, exude control, and convey compassion. Avoidance is never the answer. The only way out is through.

In today’s practical, real-world episode, Brett discusses:

- The #1 thing people ultimately want in conflict
- Conflict archetypes and the importance of knowing which one you are
- How and when to make concessions without “losing” or admitting fault
- Why taking a pause or a deep breath isn’t the most practical advice

BONUS: A crash course in how to NOT piss people off

Want to host your own AOC Inservice?

As a leader, you’ve likely thought, “There’s got to be a better way to handle this.” That’s where we come in. We’ve helped organizations like Apple, Microsoft, NFL and MLS teams, and even the Canadian Special Forces tackle tough topics like managing culture and navigating messy internal dynamics.

Each inservice is tailored to the unique needs of your team. This isn’t a cookie-cutter, feel-good workshop. We deliver actionable tools to manage emotions, de-escalate tension, rebuild culture, and communicate more effectively - tools you can apply NOW.

Email us at info@artofcoaching.com to learn more, and visit artofcoaching.com to see how we can help.

Come spend two days with us at AOC HQ!

This year, we’re thrilled to open our doors in Phoenix, AZ, for an exclusive two-day retreat tailored entirely to you! With a personalized curriculum, access to our gym and pool, private suites, and the camaraderie of like-minded individuals, you’ll leave with clarity, focus, and renewed energy to crush your goals.

Don’t let this opportunity pass you by! Email us at info@artofcoaching.com to learn more and secure your spot today.

Improv Only Workshop

Work in a high-stakes environment that demands constant focus? If you or your team need to disconnect and have fun—while building skills like problem-solving, active listening, and creative thinking—this workshop is for you!

Top companies like Google and professional sports teams have hired US to run these workshops, using games inspired by Whose Line Is It Anyway? tailored to meet specific professional goals. They’ve seen tremendous value, and we’re confident you will too.

Interested? Email info@artofcoaching.com with "Improv Only Workshop" in the subject line for more details!

Related Episodes:

E310 | A Key Strategy For Avoiding Misunderstandings

E294 | Why Do I Freeze Up? How To Handle Stressful Situations Like A Pro

Follow Us:

Website: ArtofCoaching.com

Instagram: @coach_brettb

X: @coach_brettb

E361 | Tips for De-Escalating a Heated Conflict

The Art Of Coaching