The podcast features a discussion on the increasing problem of fraud, particularly payment fraud, and its impact on consumers and financial institutions. The speakers discuss the rising costs of fraud, the sophistication of scammers using technologies like AI, and the challenges banks face in combating it. They explore the shift in liability for scam losses, the operational burdens on banks, and the need for better data sharing and collaboration across industries. The conversation also touches on policy implications, consumer protection, and potential solutions for preventing fraud in an increasingly digital world.
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