This podcast explores Beijing's "1-2-3-4-5" system for addressing citizen complaints, which has impressively evolved from a 53% resolution rate to a remarkable 97% satisfaction rate. Available through a hotline, an app, and various online platforms, this streamlined system merges over 60 hotlines into one, drastically reducing response times and utilizing AI and big data for proactive solutions. The episode also discusses the "Beijing Forum on Swift Response to Public Complaints," an international initiative focused on sharing effective urban governance strategies and promoting a vision of a "People's City, Better Future" through a people-centered approach. The conversation highlights the system's success in a bustling megacity like Beijing and its potential for application worldwide.
