Mastering Guest Experience: Insights from Scenic Stays' Chris Wheeler

In this episode of Slick Talk, we chat with Chris Wheeler, co-founder of Scenic Stays, a vacation rental management company. Chris shares his journey from working in traditional hotel roles at Marriott and Hilton to diving into the world of short-term rentals. He discusses the ups and downs of entrepreneurship, how Scenic Stays has evolved from managing single-family homes to resort-style properties, and the critical role of guest experience and communication, especially as a business grows. Chris highlights the importance of mentorship, adaptability, and creative problem-solving in tackling the unique challenges of the vacation rental industry. He also underscores that prioritizing guest service and recovery is essential for fostering loyalty and achieving long-term success.