Tired of hearing "HR needs to be more business-focused" without any real direction?

In this episode, Kelli and Nolan cut through the noise with actionable insights from veteran CPO Jeff Diana. Learn why joining sales calls, understanding your P&L, and getting your hands dirty in customer support might be your secret weapons.

Discover how top HR leaders transformed from "the team in the corner" to invaluable business partners – and how you can, too.

*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.co

For coaching and advising inquire at

https://kellidragovich.com/

HR Heretics is a podcast from Turpentine.

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KEEP UP WITH JEFF, NOLAN + KELLI ON LINKEDIN

Jeff: https://www.linkedin.com/in/jeff-diana-a1906212/

Nolan: https://www.linkedin.com/in/nolan-church/

Kelli: https://www.linkedin.com/in/kellidragovich/

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TIMESTAMPS:

(00:00) Intro

(01:14) HR is a Business Function: Action vs. Rhetoric

(02:09) The Business-First Approach Do's and Don'ts

(04:19) Fostering a Deeper Understanding of the Business

(06:01) Product Certification and Experiential Learning

(06:57) Understanding a Founder's Emotional Investment (even if it seems irrational)

(08:52) Knowing the Numbers

(13:14) Strategic Time Investment and Knowledge Acquisition

(15:56) Including Customer Success in Knowledge Gathering

(16:18) Sponsor: Metaview

(17:38) Internal Reviews and Cross-Functional Collaboration

(19:01) Internal Best Practices and Efficiency

(20:47) Growing Fluidity Between HR and other Business Functions

(21:14) Wrap

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

Stop Saying You're a Business Partner (And Actually Be One) with Jeff Diana

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies