This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias.

We talk about why a positive customer experience is a revenue generator for our eCommerce store and how your support team can become a profit center.

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores.

On the Show Today You’ll Learn:

How to give superpowers to your support team
How to centralize your support tickets in one place
Why does chat help with sales
Why support should be a profit center
How machine learning (AI) can increase customer support quality and decrease the supports team workload
What exceptional customer service means
And more

Links & Resources

Website: https://gorgias.grsm.io/q1i8qdy6s0tf
LinkedIn: https://www.linkedin.com/company/gorgias/

Subscribe & Listen Everywhere:

SPONSORS:

Elevar – Powering Conversion Tracking For Over 6,500 D2C Brands. More Info: https://www.getelevar.com/BFCM/

Autron – The Anti-Agency for Amazon Ads. More Info: https://autron.ai/

Try Shopify: Get your first 3 months for $1/month. Earn up to $10,000 in credits: https://tinyurl.com/try-shopify

MORE RESOURCES

Download the Ecommerce Conversion Handbook for store optimization tips at https://tinyurl.com/CRO-ebook

Best Apps to Grow Your eCommerce Store: https://ecommercecoffeebreak.com/best-shopify-marketing-tools-recommendations/

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Why A Positive Customer Experience Is A Revenue Generator | #082 Philippe Roireau

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast