In this podcast episode, we discuss how to measure and enhance customer experiences to boost your brand. Our featured guest on the show is Craig Stoss, Director of CX Transformation Delivery at Partnerhero.com.

On the Show Today, You’ll Learn:

Why it is crucial to differentiate CX and support services.
Why emotional appeal and clear product info are important.
The significance of personalization in customer experience.
The ideal company size for superior customer support services.
The power of personalized CX for brand loyalty.
How to boost loyalty through personalized CX.

Links & Resources
Website: http://www.partnerhero.com
LinkedIn: https://www.linkedin.com/in/cstoss/
X/Twitter: https://twitter.com/stossinsupport
TikTok: https://www.tiktok.com/@cscxtips

Get access to more free resources by visiting the podcast episode page at
bit.ly/46UpWDl

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Listen On: ecommercecoffeebreak.com | Apple Podcasts | Spotify | Amazon Music/Audible | Google Podcasts

Episode Sponsors

PartnerHero: Enhance your eCommerce business with PartnerHero. Our comprehensive support solutions, which include 24/7 customer assistance, expert marketplace insights, and self-service infrastructure, will empower your brand’s customer experience. We prioritize exceptional customer service, maintaining language standards, multi-channel support, and user/system assistance. Vi

SPONSORS:

Elevar – Powering Conversion Tracking For Over 6,500 D2C Brands. More Info: https://www.getelevar.com/BFCM/

Autron – The Anti-Agency for Amazon Ads. More Info: https://autron.ai/

Try Shopify: Get your first 3 months for $1/month. Earn up to $10,000 in credits: https://tinyurl.com/try-shopify

MORE RESOURCES

Download the Ecommerce Conversion Handbook for store optimization tips at https://tinyurl.com/CRO-ebook

Best Apps to Grow Your eCommerce Store: https://ecommercecoffeebreak.com/best-shopify-marketing-tools-recommendations/

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How To Measure And Improve Customer Experience To Boost Your Brand | #250 Craig Stoss

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast