In this episode of the HBR On Leadership podcast, the focus is on effectively managing challenging employees through three real-life scenarios submitted by listeners. These include dealing with a disruptive and unlikable team member, an excessively polite employee, and someone who exhibits passive-aggressive behavior. Expert psychologist Art Markman advises against confronting employees about their likability. Instead, he recommends concentrating on specific behaviors and offering constructive feedback. He underscores the importance of active listening, clear communication, and celebrating small wins to boost self-confidence. The discussion also encourages managers to reflect on their own roles in these challenging dynamics.
