In this podcast, Adam Grant sits down with Christina Tosi and Will Guidara, a dynamic duo in the food industry, to explore their philosophy of "unreasonable hospitality." They share insights on how to go above and beyond for both customers and employees through unexpected acts of kindness and generosity. By creating memorable experiences, they believe we can cultivate joy, loyalty, and a vibrant workplace culture. The discussion emphasizes the significance of prioritizing employee well-being, balancing high standards with remarkable gestures, and finding joy in surpassing expectations, even when faced with challenges or resistance.
